


Locate the device and model that is having the issue and double-click on it to open the Properties dialog box.Ĭlick the Update Driver button and follow the instructions. In Windows XP, click Start -> Control Panel -> Performance and Maintenance -> System -> Hardware tab -> Device Manager button In Windows Vista, click Start -> Control Panel -> System and Maintenance -> Device Manager

In Windows 7, click Start -> Control Panel -> Hardware and Sound -> Device Manager In Windows 8, swipe up from the bottom, or right-click anywhere on the desktop and choose "All Apps" -> swipe or scroll right and choose "Control Panel" (under Windows System section) -> Hardware and Sound -> Device Manager In Windows 11, Windows 10 & Windows 8.1, right-click the Start menu and select Device Manager It allows you to see all of the devices recognized by your system, and the drivers associated with them. To install a driver in Windows, you will need to use a built-in utility called Device Manager. they just haven’t made it easy.Once you download your new driver, then you need to install it. but its a printer/scanner that still works…. I suspect HP would you prefer you purchased a newer model…. Locate hppasc11.inf within the extraction directory – right click | install.Extract the installer to a directory using 7zip.Download the product driver install package here.The “HP Smart” Windows 10 app also doesn’t detect the scanner. No great surprise – this installer fails to detect the printer, let alone the scanner. The HP site links to the positively ancient product install here – The Microsoft support articles are junk… “Windows will automatically find your devices” – with no assistance on what to do if Windows doesn’t find your device. The printer is detected and installs fine on Windows 10, the scanner however is not detected.

I still have an older MFP – the HP CM1312nfi
